NoCry Gloves

 

Not actually Erin.

Picture by KJ Photography

& is used with permission.

I have small hands. No, smaller than that. Don't think "very short girl", think "freakishly tall Hobbit" with commensurate hand size. Naturally this means I need small things to fit my hands, and I'm thrilled when something sized "Small" is actually small enough to fit me well. 

Back in 2016 I was looking for some cut-resistant gloves to put in my preps due to some unfortunate accidents I've had in the past, and practically every cut-resistant glove offered was sized "Medium" or larger. 

Every one, that is, except for NoCry. They came in Small! And what's more, they fit my tiny Hobbit hands!

My hands in NoCry gloves, size Small. 
There's only a little bit of extra room at the tips.  

This is the point where I would love to tell you how well they work. The thing is, though, I haven't had a cutting mishap while wearing them. While this is certainly a good thing, it does make it difficult for me to say "These really work!" Since I don't believe in testing to destruction, all I can do is say the following:

• They have a 4.5 star rating on Amazon with over 31,000 ratings
• They are affordable
• They are comfortable
• They are ambidextrous
• They do not reduce my dexterity
• They can be cleaned in the washing machine
• Their cuffs are color-coded for size

I can attest to all of these. They are also rated cut resistance 5, which is apparently four times that of leather, but I can't attest to that. 

I liked these gloves so much that I decided to get another pair, and when I went on Amazon I discovered that NoCry also makes gloves with a reinforced thumb, index, and middle finger. After wishing I was wearing these back in 2010 when I cut my thumb quite badly (I still don't have full sensation in it), I ordered a pair.

To my horror, I discovered that Small didn't fit me any more. 

Yes, that's nearly an inch of extra material at the fingertips. I thought that perhaps there had been a mix-up in the factory where they're made and a Small label had been sewn onto a Medium pair of gloves, so I requested a replacement pair from Amazon. No sooner had I done that and left a 3-star review complaining about the fit (5 stars for the original gloves, 1 star for reinforced that don't fit, that's a 3 average), I received a message from NoCry stating that they'd already sent out a replacement pair. 

Now, before you think my hand somehow shrank, here's a comparison between my old gloves (middle), the new pair I ordered, and the replacement pair. As you can see, the reinforced gloves are quite visibly longer. 

I replied to the message with the following:

Hello, and thank you for sending me a replacement pair. I am always happy to give second chances.

Unfortunately, the replacement gloves are exactly the same size as the others -- too large in the fingers by an inch, as you can see from the photos -- and I cannot use them.

Your sizes have changed since my first purchase in 2016; perhaps your children's sizes will fit me better. I will order an XXS once you have a reinforced glove in that size.

I will return both pairs to you so that you can sell them to people with larger hands. Please issue a refund.

Enter Raino Raasuke, the CEO of NoCry. He contacted me to tell me that he'd read my review and, well, read for yourself:

Hi Erin,

Thank you very much for getting back to us and for sharing the photos! 

I am really sorry about your poor experience with our reinforced gloves. I have already shared your feedback with another team of ours to investigate further from their end. I want to thank you for sharing your feedback with us as it helps us get better. Please accept my sincere apologies for any inconvenience caused. 

It appears to me that the replacement pair you received was sent out by Amazon. 

Just to point out, the difference of the reinforced fingers (why they might be slightly longer) partly comes from the difference in elasticity. The white area is not very elastic, so it has to be a bit larger to accommodate the difference. Please try pulling back each finger to see if it makes a difference.  

Here at NoCry we have a policy - if a customer receives a product that is either defective or is simply not what was expected, then we’ll always replace it for free or offer a refund, no strings attached.

With that being said, I have already issued a full refund for your order, and it should take 3-5 business days until the amount reaches you.

Also, I have taken the liberty to send you a replacement pair in size XS, free of charge, so you could see if they offer you a more comfortable fit. 

If you do not mind, I would love to hear from you once the replacement pair arrives, just to know how they fit you. 

Please rest assured, there is no need to go through the hassle and return anything to us. Feel free to give them to a friend who might make better use of them. 

Looking forward to hearing from you.

Best wishes,

Raino from NoCry

A refund and a replacement in Extra Small is fantastic customer service. But wait, it gets better! I also received in the mail an unexpected package from... Mama's Custom Cookies of Wantagh, NY?

The little red critter is NoCry's mascot.
I'm not sure if he's a dinosaur or alligator or what,
but the idea is he has tough skin like their gloves. 

It was tasty. I eated it.

So first off, "Accept Cookies (Yes/No)?" is absolute genius, and you can't go wrong by sending me a tasty cookie, so this made both my brain and my tummy happy. Plus they sent me another pair and refunded my money! Folks, this is amazing customer service and I cannot speak highly enough of them.

Raino, you magnificent person! "Accept Cookies (Y/N)?" is sheer delicious genius. I was already impressed with your customer service but this goes above and beyond.

You will be relieved to know that the XS gloves fit me fairly well. There's still some space at the tips of the reinforced fingers (see first 2 photos) but I'm able to solve that by taking a finger in my other hand and moving the fabric back and forth while pushing back towards my hand. This compresses the fibers enough that I don't have loose material at the tips (see second 2 photos). The drawback is that it is a little bit tighter and a little harder to bend those fingers, but it isn't uncomfortable nor do I suffer any appreciable loss of dexterity from it (and if I need to use fine motor skills I'll take the gloves off anyway).

I will be revising my review tomorrow, praising you for making the situation right.

Further, I run a Preparedness Blog ([link removed]) and I will let everyone know about the fine customer service you gave us, and I will give away the extra pairs of gloves to my readers. How's that sound?

Thank you again for all you've done. I already recommend NoCry products to my friends, family and readers, but you've outdone yourselves in the customer service department. Cheers!

Sincerely, Erin Palette

So there you have it. I now have a pair of XS gloves which fit me, and two pairs of Small reinforced gloves which I can't. So who wants a pair? 

First two comments get them (remember, they're SMALL) -- just pay postage!